• Quality Resource Private Limited a multi-national digital marketing firm is looking for an innovative “Quality Assurance Analyst” to join our department.
• The QA Analyst is responsible for making sure to identify the strengths and opportunities to work on by listening to calls made by the sales department.
• The successful candidate will be responsible for ensuring that the sales and calls meet the minimum quality standards.
• To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
• The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

Quality Analyst Responsibilities

• Develop and execute test plans to ensure that all objectives are met.

• Implement and monitor calls to assess functionality, reliability, performance, and quality of the service or product.

• Identify and highlight the opportunities to work on

• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

• Compile and analyze data.

• Ensure that organisation’s expectations are met during the selling process.

• Draft quality assurance policies and procedures

• Investigate customer complaints and service issues.

• Ensure ongoing compliance with quality and industry regulatory requirements.

Quality Analyst Requirements:

• Positive Attitude and always receptive to feedback/learning.

• Knowledge of Quality Assurance metrics in b2b Sales Industry.

• Excellent communication skills, both written and verbal.

• Good knowledge of conducting feedback sessions.

• Strong computer skills and knowledge of QA databases and applications.

• Strong analytical and problem-solving skills.

• Meticulous attention to detail.