Quality Assurance Officer:

AffinityVibez is seeking a Full Time Customer Service QA Executive, as part of the Platform Operations support division, to help its international technical support team to interact and maintain everlasting customer interactions through daily audit and feedback sessions.

Job Responsibilities & Essential Duties:

• Collaborate with the CEO of company and upper management team to set quality benchmarks
• Create standards in accordance with business standards and customer expectations and ensure that services meet customer expectations and demand
• Identify quality control processes to ensure criteria are met at all times
• Execute tests to check final services adherence to the company standards
• Brainstorm ideas to increase productivity and performance of the industry line while maintaining accuracy in quality
• Make crucial decisions in favor of cost-efficiency without compromising on quality
• Work closely with the development and technical team to improve existing services

Job Requirements:

• Graduate or equivalent.
• A good understanding of the Customer Service industry and previous Quality Assurance experience is preferred OR work experience in a similar environment.
• Strong Verbal and written communication skills
• Ability to communicate effectively (listening, presenting and questioning).
• Must have excellent skills in problem analysis and troubleshooting complex issues as well as trending recurring issues
• Superb computer skills, including database management
• Proficiency in best practices for testing, version control, and defect management
• A positive attitude is a must.

Salary + Benefits:

• Salary (As per the Interview)
• EOBI
• Provident Fund
• Monthly Performance-based Bonus
• Appreciation based Lunch/Dinner/Trips
• Bi-Annual Increments + Performance-based Increments on Salary