| Job Title: |
|
Quality Assurance Analyst (QA) |
| Category: |
|
Quality Assurance (QA) |
| Total Positions: |
|
1 |
| Job Location: |
|
Islamabad,Rawalpindi |
| Gender: |
|
Female |
| Age: |
|
18 to years |
| Minimum Education: |
|
Intermediate/A-Level |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Less than 1 Year |
| Salary Range: |
|
PKR 20,000 to 20,000 per Month |
| Apply By: |
|
May 1, 2019 |
| |
|
|
| |
|
|
|
|
| Job Description: |
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center. The QA will monitor outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures
Requirments:
- At least 6 months Call Center Experience.
- Bachelor Degree a plus.
- Excellent verbal, written and interpersonal communication skills.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Exceptional listening and analytical skills.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
- Bi-lingual a plus
|
| Required Skills: |
| Communication Skills,Management skills,Telemarketing Skills,Good listening skills,Dialing experience |
| Company Information |
|
|
Company Name: Prime BPO
Company Description:
pPrime IT Solutions/p
|
|
