Would you like to start your career in a young, dynamic, entrepreneurial, fast paced and open work space environment? Do you have great technical and communication skills? Do you want to work for a fastest growing BPO representing one of North America's top VoIP internet solution company? Are you a keen problem solver who can think on your feet? Do you have hands on Cisco experience? Then we want to hear from you! This full time position will be responsible for customer satisfaction and will support client implementation. The core objective of the role will be technical support. Be the single point of contact for all incoming customer requests including: Repairs, MACDs, general and billing inquiries.

• Provides support to end users on a variety of issues.

• Identifies, researches, and resolves technical problems.

• Assists in the development and maintenance of network communications.

• Uses knowledge of LAN/WAN systems to help design and install internal and external networks.

• Have ownership over all tickets/requests and direct to the appropriate resource and follow up with customers on all requests to ensure completion and customer satisfaction.

  Desired Skills and Experience

  Mandatory:

• Minimum 1 years of experience in technical support role

• Must have current Cisco hands on experience

  What are we looking for?

• A candidate with minimum 1 years’ experience as both a Voice AND Network Technician.

• Hands-on experience working with Cisco network gear managing an enterprise level WAN

• Intermediate understanding of Layer 3 protocols, i.e. OSPF, EIGRP, BGP

• A self-motivated individual Ability to build / maintain strong relationships, effectively partner with peers, and possess excellent verbal / written communication skill

• Must have intermediate level knowledge of:• Voice: SIP and Skinny protocols, G.711 and G.729 codecs

• Be available for a low-volume on-call rotation.

  Nice to Have:

• Prior Broadworks (Broadsoft) experience

• Hands on experience with VoIP

• Unified Communications

• Certificate/degree in Technical Services related area or equivalent

  Highly motivated, able to work independently, able to prioritize and multitask, meet tight deadlines Must be accountable, ambitious, likes to initiate solving problems Excellent knowledge of voice and data services Excellent Computer skills and very good knowledge of Microsoft products and customer relationship management systems.