Software Support Engineer - L2  
Pakistan Single Window   More jobs from this company

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Job Title:   Software Support Engineer - L2
Category:   Client Services
Total Positions:   3
Job Location:   Karachi
Gender:   No Preference
Age:   25 to 40 years
Minimum Education:   Intermediate/A-Level
Degree Title:   Intermediate or Bachelors will be preferred
Career Level:   Experienced Professional
Minimum Experience:   5 Years6 Years
Salary Range:   PKR 0 to 0 per Month
Apply By:   Jun 7, 2024
     
     
 
Job Description:

Main Responsibilities:

  • Resolving elevated customer tickets which are assigned by L1 team.
  • Proven escalation management and leadership skills.
  • Expanding product and technology expertise by working on \\\'learning tickets\\\'
  • Able to multitask when several critical issues happen simultaneously.
  • Quickly responds to incident alerts and support calls.
  • identifies, and coordinates with teams that are critical to the event\\\'s resolution.
  • Good understanding of Database.
  • Understanding of APls.
  • Strong communication skills with the ability to capture and articulate technical and non-technical details

Required Skill Set:

  • Excellent verbal and written communication skills.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Ability to coach and mentor.
  • Should be a team player.
  • Proficient in MS SQL, SEQ Logs, Ticket Management, Postman, CRM
  • Must be a fast learner

Company Information
 
Company Name:  Pakistan Single Window
Company Description:
Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once.

PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments.

Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business.
Guiding vision and mission objectives:

VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance.

MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.

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