We are looking for dedicated and detail-oriented individuals to join our remote Customer Service Representative. This role requires the ability to communicate and write clearly in English and the ability to work in a fast-paced digital environment.

Key Responsibilities:

• Respond to customer inquiries promptly and accurately through chat platforms

• Handle complaints professionally, escalate unresolved issues, and ensure proper documentation

• Provide accurate information regarding ongoing promotions, benefits, and platform procedures

• Monitor, follow up, and ensure resolution of customer requests

• Use backend and frontend systems to assist customers

• Communicate system-related issues to the team lead quickly

• Collaborate internally with relevant departments such as finance or tech support

• Adhere to customer service policies and data protection standards

• Prioritize multiple chats and manage time effectively during high-volume periods

• Participate in ongoing training and development to improve service quality

Requirements:

• Able to communicate and write in English

• Able to work 12-hour shifts, 6 days a week (including weekends or holidays if scheduled)

• Experience in customer service or support roles preferred

• Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus

• Ability to handle multiple chats simultaneously in a fast-paced environment

• Must have own laptop or desktop with a stable internet connection

• Self-disciplined, detail-oriented, and capable of working independently in a remote setting

Benefits:

• Competitive salary (based on experience and position level) and paid leave

• Fully remote work

• Opportunities for training and career growth

• Fast-paced and supportive work environment